Cannot synchronize with outlook

what version of Outlook are you using? i.e. XP, 2003 or 2007

did you apply the latest updates and service pack via windows updates?

Do you have and Offlice/Outlook add-ins installed?

I use Microsoft Office Outlook 2007 (12.0.6316.5000) SP1 MSO.

It's a french version, last updates have been installed and I do not have any add-ins

I use Windows Vista of course

That looks good on paper…
Please make sure that Outlook is not currently running in the task tray (right corner). Sometimes the Outlook.exe still remains active- either reboot or kill any active process via task manager and then retry.
If you get the same error can you either screenshot or copy and paste what else it says… that would help a lot.

Lastly, do you use any distribution lists in outlook or anything else under the  addressbook that is not actually a contact object?

Thanks =)

Thanks for your help.

So, I killed Outlook.exe ( CallerID_1.jpg)

when I launch the outlook synchronization with Caller ID, the process Outlook.exe appears again and I get the message (in french :) )

propriété "Message Class" inconnue ( CallerID_2.jpg)

And I do not use any distribution lists

I hope this could help you to solve my problem ...

I have the same problem:

I've just installed Vista Caller ID 1.0.8 on my PC (Vista Ultimate Italian version).

No problem during the installation, I see the ID number but I can't see the picture of people who call.

When I try to synchronize with outlook 2007 I got the message " Message Class sconosciuta".

Is there a patch to correct this ?

Thank you.

Thanks for the screenshots and info. This is interesting, I am going to install an international flavor of Outlook 2007 in a VM and will report back.

Any news ? I know, I'm a little bit impatient.

Sorry for the lag; some matters kept me rather busy.

I wanted to give you guys an update; I was able to reproduce the problem in a virtual machine using Office 2007 (French version). I will be exploring a solution this weekend. Thank you for your patience.

I believe I have track down the problem to being a different naming convention used in some non-English versions of Outlook. Will try to fix this and improve the UK caller id in a Vista Caller-ID refresh 1.0.8.5 during the next couple of days if possible; have a bit of a cold and flooded with things so worst case towards the end of the week - we can fix this.

Perfect

There are still some minor areas to be improved. Please watch the Vista Caller-ID thread for any further updates or releases in the weeks ahead.
Thank you