When dealing with any technical issues; for anyone to give better support it is more efficient if you prepare some information beforehand. The more information presented from the beginning the less assumptions and guesses one has to make, the faster your issue can be resolved.

The checklist below presents essential information that is useful to have:

1. Your Windows Home Server hardware (HP, Acer, or homebuilt)

2. Your Windows Home Server OS software (OEM, Retail, hacked OS?)

3. Be specific: overly vague questions are unanswerable

4. Statement of the problem or question

5. Complete text of any error messages (if applicable)

6. Recent changes to environment, installed software, changes etc.